Paytm offers a varied range of jobs which includes candidates with minimal qualification like 10th,12th graduate to the highest level candidates having an MBA,MS, M-tech degree from the most reputed universities/ institutions. In this article I will be covering the range of job roles one can apply in Paytm and the qualities that one needs to have to get into that position easily.
1. Calling, Customer Services, Voice support candidate, a candidate with service skills
One must possess qualities like knowledge retention capability so as to provide the highest quality support to customers. They should know all the in and out about the product and should be able to learn and memorize a good amount of information about the company’s products and services within a stipulated period of time. The candidate must be flexible enough to work in shifts and adapt to the culture.
2. Customer Service: Along with all the above qualities a candidate has to be friendly to customers, solve all their problems and be patient and communicate effectively without any interruptions.
3. Online Marketing: Field work of going to customers and enable them to download the app and make them understand the features of the application. Its all about the effective communication that once should have to persuade the potential audience and convert them into paytm customer.
4. Sales Executives:
Along with the online marketing it is important for the retailers to use paytm for all their transactions. In the time of demonetisation Paytm had done its marketing very aggressive and enabled the general stores to turn digital by using Paytm QRcode and use digital transactions. Now these sales executive jobs is to enable all the possible retailers, merchants use paytm and make the most of it.
5. Team Leader:
Sales manager in FMCG, Automobile, paytm, Telecom, insurance banking and financial sector. A team leader who can manage a team well and has the experience in all the mentioned domains above becomes an advantage.
6. Word press developer and designer:
It involves working constantly on the website. Every design has to be different and so are the problems associated with it. There will be constant changes suggested by the higher authority one should be adaptable and make the changes and learn as much as possible. A passionate highly skilled imaginative candidate is the hunt for the company. Other qualities of bug resolution, time management, quick worker, patient and inspirational candidate is a must.
7. Business Development Associate:
This is also a complete field work/Fleet on street. It includes acquisition of merchants/Channel Partners with a monthly/Daily Target. The candidate must have to collect relevant documents from the Retailers & Channel Partners; Adhere to KYC process, provide proper training to the merchant with Paytm App & its usage. The candidate must also be persuasive enough to ensure usage of Merchandising items/QR codes & Stickers at the outlets. Along with this they should capture Customer/Channel/Merchant feedback and feed forward to team leader to improve product offering in the market. Mostly the candidate is allocated the area near their residential address since the candidate will be more aware of the new merchants and retailers near that area.
8. Talent acquisition specialist:
The candidate will be responsible for Sales hiring which includes sourcing, evaluating and closing candidates for entire allocated region. They will be responsible in building relationship with Sales talent in the ecosystem. They will have to source passive candidates through networking, direct sourcing and effectively utilize resume database, applicant tracking and reporting systems. They should also have an experience of handling large number of hiring requirements and unexpected hike in demand for hiring. They should share and exchange information with all levels of management regarding monthly, weekly dashboards. They should possess high level of comfort in cold calling and head hunting and must have the ability to manage multiple hiring requirements at a similar time. Hiring drives takes place in various locations across India. So flexibility to travel to different cities and states comes into picture.
9. Sales Manager
For a sales manager a candidate must be experienced and responsible for sustaining and growing the city's revenues with P&L responsibilities. They should lead the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners. Laying down the roadmap for new account acquisition for the city and ensuring its execution is a must. Other qualities such as strategizing and executing all account related initiatives from operational troubleshooting to activations must be undertaken and should maintain a strong relationship with partners and be the face of Paytm in that community. Managing the administration function and operational performance , with the responsibility of streamlining processes and systems wherever possible and manage the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member.