Customer Service in India has remained shrouded in doubt and mystery since the very first time people heard about the same. The notion that people have in mind about the customer services that are provided in India is largely mistaken. Best Customer Service in India is a provision that is made by all the companies, be it small or big. On the one hand it is known to provide a platform to people to resolve the issues that they have and on the other hand, Recruiter Customer Service in India is providing employment to a wide section of the society. Here is Ten Doubts about Customer Service in India, You Should Clarify.
Financial burden/ unnecessary/ optional
To provide the best Customer Service, the company requires recruiting good employees for which they have to pay well. Apart from this, making this service available for 24*7 further ads extra burden to the capital. Many might think that it is actually a waste of money, but in reality this is actually an investment as company paves its way to the hearts of the people from here and is much required. In the absence of the same, it becomes hard for the company to get a proper feedback from the customer. At times they even have to let the person go carrying grievances at heart as he had none to spill the issues that had in the mind.
Time waste/ costly/ reluctant to serve
Contacting them is a waste of time according to some but actually, it is not as many of your problems are resolved by them immediately. You may have this notion that they keep you waiting for long by hanging up your call, but it is not the case as they try to resolve your concern as quickly as possible. Contacting the customer service costs you much, this is completely wrong as the numbers that you dial are toll-free.
Communication skills/ unavailability/ no specifications/open to all
It is not you who needs to be fluent but the employees as they are the ones concerned to understand you and make you understand things too. This implies that the notion that anyone can be a part of it is completely faulty. Another mistaken view is that best customer service in India is not available. The truth is that might be many of the companies fail to meet this thing appropriately but this does not apply to all in general. Lastly, people believe that customer service is provided by only the established companies. However, this is not the case as best start-ups in recruitment in India are paying heed to make customer service available on the priority basis.
All in all, these are the 10 doubts about Customer Service in India You Should Clarify. Be it any aspect or any department of the organization, all of them play a vital role in laying the strong foundation of the company, especially the customer service.