Desktop Support Engineer L2

submitted by Nexpro Systems Pvt. Ltd. 1 Year ago

  • Experience : 2 Years

  • Location : Mumbai

  • Education : Any Degree

  • Job type : Full Time

10000 - 15000

(per month)

  • Skillset :

Job Description :

  • Designation: DL2
  • Location: Fort- Mumbai
  • Experience: 2 years

Job Description:

  • Should have good communication skills
  • Should have good working knowledge on installation/ troubleshooting skills of Operating Systems (Win 7/ Win 10)
  • Should have good troubleshooting skills
  • Should have knowledge on First level Local Network/WiFi troubleshooting
  • Should be able to resolve customer specific application issues
  • Extend the shift timings for any planned activity or major incidents
  • Prepare reports as agreed with customer
  • Lead the activity specific to location and share regular progress updates to respective stakeholders
  • Review on pending calls and count should be under control
  • Regular review on SOPs
  • Provide support to VCs
  • Perform Service Requests based on Standard Operating Procedures.
  • Installation and troubleshooting of OS, MS Office, messaging clients
  • Installation and troubleshooting of printers
  • Patch management for desktops – ensure critical patches are updated on schedule
  • Desktop Imaging through MDT
  • Should have good knowledge on features like DNS, DHCP, Proxy etc.
  • Should ready to visit other location within Mumbai in case of any requirement.

Job Summary

Job Type : Apprenticeship
Job Category : IT/Software,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 Years)

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