Provide application support for the worldwide Micron enterprise.
Serve as an expert in cloud migration, WAN optimization, networking and application performance, and/or applications delivery, utilizing Riverbed’s complete Application Performance portfolio.
Provide specialized planning and design expertise in network configuration and analysis, application performance troubleshooting and/or optimization.
Analyze and understand customer’s IT organization, requirements and processes, and use this knowledge to assist in achieving full adoption and utilization of Client’s solutions to maximize ROI and business value.
Present and articulate advanced product features, benefits, and overall product solutions.
Work directly with customers, colleagues and other stakeholders to achieve project goals.
Extensive knowledge of packet analysis.
Deep knowledge of OSI, TCP/IP Stack, window scaling, windowing and other TCP concepts.
Extensive knowledge of application performance and Wan optimization tools.
Hands-on experience of Wireshark/tcpdump/iperf for packet analysis.
Candidate should be the individual contributor to handle application performance related issues.
Manage and maintain the existing environment.
Integrate and support new technology that requires network transport.
Respond appropriately to alarms, alerts, and notifications for the environment from the management system.
Maintain the information in the management system.
Coordinate with vendors regarding updates to equipment and the equipment lifecycle.
Coordinate with vendors, service providers, and business units for upgrades of services and application performance.
Optimize performance of existing and new equipment.
Configure and operate equipment that is supported.