Field Engineer

submitted by B2X Service Solution India Pvt Ltd 4 Months ago

  • Experience : 0 Years

  • Location : Mumbai

  • Education : Any Degree

  • Job type : Full Time

13000 - 23000

(per month)

  • Skillset :

Job Description :

Provide technical support for devices such as diagnosis, troubleshooting, repairs etc
Providing doorstep service to customers by visiting them for pick and drop of hand-sets or any technical assistance required for resolving their issues
Maintaining customer complain logs and service reports
Adherence to the process set to close a call
Responsible for providing technical services, ranging from start-up and service to troubleshooting and repair
Representing the brand to the customer
Educating the customers on features and functionalities of the device and enhancing their knowledge about the device/product for better customer experience
Call closures in defined TAT
Ensuring customer satisfaction - CSAT 

Job Summary

Job Type : Full Time
Job Category : Core Technical
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

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